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How to use the Marafaq platform

The Marafaq platform is characterized by ease of use and simplicity in the mechanism of raising demand and managing branches through the development of technical solutions that help you in managing requests

Entering the platform

Access to the platform is approved by registering your login data through the main partners portal, and our partners are entitled to this when subscribing

  • Partner team special accounts for each role

  • Strict confidentiality of the access data for authorized users only

  • Direct technical support from customer service

Order Creation

Through the platform, the partner can raise requests, through very simple steps

Entering the requests page

  • Choose a new order

  • Select branch

  • Service Selection

  • Set specific time

  • Create request

Order Management

Through the requests page, you can follow up on all requests for your facilities and exemption from the requests trip, and you can customize your follow-up according to

  • Request Cases

  • Branches

  • Users

  • The Cities

  • Services

Reports page

Through the reporting platform, we enable our partners to monitor maintenance performance through the following characteristics

  • Easy-to-read data images that can be saved and downloaded

  • Various statistics that reflect the performance of supervisors and measure the required services according to cities, types of services and branches

  • Periodic performance reports that an accomplished team sends to the partner to improve the branch’s performance mechanism and maintain the safety of the branches.


The e-wallet was developed to be a special portal that enables the partner to follow up on consumption with various advantages

  • Balance feature that enables the partner to charge the wallet for the advance payment of services and spare parts and to facilitate the ordering journey

  • The upper limit feature that enables the partner to adjust the exchange according to the branches

  • Notification of payment feature that allows the partner to complete notification of payment of the issued invoices


The billing page provides the partner with a portal to follow up on the bills of the requests and the monthly collected bills, and we guarantee the completion of

Issuing tax invoices in compliance with the laws of the Ministry of Commerce and the Income, Zakat and Customs Authority

  • Export invoices from the platform and keep them

  • Exporting consolidated invoices and defining a smooth payment mechanism to set the balance of expenses for the partner

Account Management

The branch management and team management feature enables the partner to manage the account and add data for facilities to facilitate the process of managing requests, according to the following features:

  • Add branches

  • Add users

  • Determining the powers of the team

    Add beneficiaries