Marafaq Solution

 A platform that makes it easy for facility administrators to manage maintenance, operation, & support services for residential, commercial and public facilities

Annual contracts

On-demand maintenance

Preventive maintenance

Marafaq Solution

 A platform that makes it easy for facility administrators to manage maintenance, operation, & support services for residential, commercial and public facilities

Annual contracts

On-demand maintenance

Preventive maintenance

How to use the Marafaq platform

The Marafaq platform is characterized by ease of use and simplicity in the mechanism of raising demand and managing branches through the development of technical solutions that help you in managing requests

Entering the platform

Access to the platform is approved by registering your login data through the main partners portal, and our partners are entitled to this when subscribing

  • Partner team special accounts for each role

  • Strict confidentiality of the access data for authorized users only

  • Direct technical support from customer service

Order Creation

Through the platform, the partner can raise requests, through very simple steps

Entering the requests page

  • Choose a new order

  • Select branch

  • Service Selection

  • Set specific time

  • Create request

Order Management

Through the requests page, you can follow up on all requests for your facilities and exemption from the requests trip, and you can customize your follow-up according to

  • Request Cases

  • Branches

  • Users

  • The Cities

  • Services

Reports page

Through the reporting platform, we enable our partners to monitor maintenance performance through the following characteristics

  • Easy-to-read data images that can be saved and downloaded

  • Various statistics that reflect the performance of supervisors and measure the required services according to cities, types of services and branches

  • Periodic performance reports that an accomplished team sends to the partner to improve the branch’s performance mechanism and maintain the safety of the branches.

E-wallet

The e-wallet was developed to be a special portal that enables the partner to follow up on consumption with various advantages

  • Balance feature that enables the partner to charge the wallet for the advance payment of services and spare parts and to facilitate the ordering journey

  • The upper limit feature that enables the partner to adjust the exchange according to the branches

  • Notification of payment feature that allows the partner to complete notification of payment of the issued invoices

Invoices

The billing page provides the partner with a portal to follow up on the bills of the requests and the monthly collected bills, and we guarantee the completion of

Issuing tax invoices in compliance with the laws of the Ministry of Commerce and the Income, Zakat and Customs Authority

  • Export invoices from the platform and keep them

  • Exporting consolidated invoices and defining a smooth payment mechanism to set the balance of expenses for the partner

Account Management

The branch management and team management feature enables the partner to manage the account and add data for facilities to facilitate the process of managing requests, according to the following features:

  • Add branches

  • Add users

  • Determining the powers of the team

    Add beneficiaries

Hello

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Enable you to manage your facilities!

An electronic platform that allows owners of establishments and facilities, whether residential or commercial facilities, to manage recurring and non-recurring maintenance work in their facilities easily by requesting maintenance services through the platform and assigning Munjz team the process of following up the completion of work.

The facilities management service makes it easier for facility owners to reduce the urgent maintenance request by providing a complete set of features and preventive and proactive solutions that save time and effort to follow up maintenance on facility owners and be able to identify the facility’s operational performance and costs in an instant.

Imagine in 45 minutes the technician comes to your branch!

Online Platform

An electronic platform that makes it easier for maintenance and operation companies to manage maintenance and operation requests and invoices electronically.

Branch Management

Add your sites, whether commercial branches or housing units, and the people who benefit from them with the people responsible for their maintenance.

Support Services

We work with you to meet all your requirements in order, whether it is supplying spare parts from certified suppliers, managing your warehouse or supervising the warranty of your property.

Why do you subscribe to the Marafaq platform?

Marafaq platform offers you a range of great solutions that make it easy for you to manage your property and commercial facilities

Diversity of Services

In addition to providing a specialized technician for your requests, we provide our partners with support services that contribute to facilitating the process of managing maintenance work for facilities and property.

  • Managing requests through an electronic platform that makes it easier for maintenance and operation companies to manage maintenance and operation requests and invoices electronically

  • Manage branches by adding your sites, whether commercial branches or residential units and the people who benefit from them with the people responsible for their maintenance

  • Support services by fulfilling all your requirements in demand, whether it is supplying spare parts from approved suppliers, managing your warehouse, or supervising the warranty of your property

Wider coverage

We work with you to cover all of your facilities, facilities services currently cover

  • The central region: it includes the city of Riyadh, Al-Kharj, and Al-Qassim

  • Eastern Province: It includes Dammam, Al-Habil, Al-Khobar, Dhahran, Qatif, and Al-Ahsa

  • Western Region: Jeddah, Makkah, Madinah, Yanbu, Taif

Priced Services

We strive to be the market maker that determines the fair price for services according to clear criteria that depend on the nature of the job, the duration of job and the type of technician required. In the business sector, we distinguish our customers through

  • Munjz loyalty : an Munjz loyalty program that makes partners benefit from every exchange transaction by earning points that allows them to free independent services

  • Offers : a program of special offers for the most consumed services and seasonal services that reduce the burden of maintenance costs of periodic facilities

  • Pre Agreed Prices : upon subscription, fixed prices are set for the services to be included that are not affected by market changes throughout the subscription period

Best Technicians

We guarantee all our partners to assign maintenance services to the most efficient and experienced technicians in a completed application, according to the following criteria:

  • High score of at least 3.8 out of 5

  • Experience and expertise in the field of their services

  • Professional tools for doing business and ensuring customer safety

Technical flexibility

The Marafaq platform has been developed to be technically flexible and commensurate with the labor market, by providing a list of the platform’s features, which are as follows:

Register your facility

  • Register Benfiture

  • Register your facility managers

  • Follow up on orders

  • Follow up of bills

  • Payment and financial management

Customer Journey

Marafiq platform that makes the journey of maintenance officials in branches or facilities easy and simple and takes place within 30 seconds

Request journey

First package

99 SAR /per month
  • one branch
  • single user
  • 30 days warranty
  • Response 3 hours

The second package

299 SAR /per month
  • 5 branches
  • 3 users
  • 30 days warranty
  • full insurance
  • Response 2 hours

Third package

399 SAR /per month
  • 10 branches
  • 15 users
  • 3% discount
  • 30 days warranty
  • full insurance
  • Response 45 minutes

Fourth package

599 SAR /per month
  • Unlimited branches
  • Unlimited users
  • 5% discount
  • 30 days warranty
  • full insurance
  • Response 45 minutes

Register your Interest

    Register your Interest